Where is your store located?
We are located at 8024 Melrose Avenue, Los Angeles, California 90046. The store is one block east of Crescent Heights Boulevard and three blocks west of Fairfax Avenue and is located on the south side of Melrose Avenue at the corner of Melrose Avenue and Laurel. Customer parking is located in the rear of the store (enter on Laurel).
What are your store hours?
We are open Tuesday through Saturday from 10a to 6p. On Sunday and Monday, we are available by appointment (scheduled in advance). We do not have regular business hours on Sundays and Mondays.
We will be closed on Thanksgiving Day, Thursday, November 24, and Friday November 25. We will reopen on Saturday, November 26 at 10a, and will begin observing holiday hours (see below).
During the holiday season, we extend our hours. In 2016, holiday hours will begin on Saturday, November 26, and will end on Saturday, December 24. During this period, we will be open from 10a to 6p, Monday through Saturday, and 12n to 5p on Sundays. On Saturday, December 24, we will close at 2p. We will be closed December 25 through 29. We will reopen on Friday, December 30, and will be open 10a - 6p that day. On December 31, we will be open from 10a - 2p. We will closed on January 1 and 2, 2017. We will reopen on Tuesday, January 3, 2017, resuming our regular business hours.
What credit cards do you accept? Are credit card transactions secure?
Visa, MasterCard and American Express. We use Secure Socket Layer (SSL) underneath HTTP, which provides an encrypted channel and server authentication for secure credit card transactions.
How do I buy items on the website?
To make a purchase, click on the "I Want It" button and follow the prompts that appear for information such as quantities, billing, shipping, etc. The final page of the checkout process for making a purchase is an order review page that allows you the opportunity to review all the details of your transaction to make sure that all of the information is correct before making your purchase. After you confirm this information, your order will be placed.
When will my credit card be charged?
For regular orders, your credit card will be charged when your order ships. For "special orders," we require payment in full at the time an order is placed.
Do you send a confirmation email?
We send an email within 24 hours after you place your order, confirming that we have received your order. We also send you an email at the time that your order is shipped.
Can I purchase a gift certificate on the website?
Yes. We offer online gift certificates in denominations of $50, $100, $150, $200, $250 and $500. You can purchase gift certificates in the same way as any other item on our website, and a certificate notification will be sent by regular mail to the recipient, accompanied by your gift message. These gift certificates may be redeemed online or at the store.
What if I forget my password?
Click on the "Email Password" button and we will email your password to you within a few minutes. In the alternative, you may email the store at email@example.com or call the store at 323.653.8278. If you have forgotten your password and your email address has changed, call us and we can change your email address and reset your password.
Do you giftwrap?
Yes, if you request gift wrapping as part of checkout. We giftwrap in beautiful silk taffeta. As a result, we charge a fee of $5.00 per item. This charge will not be included with your online purchase total when you check out, but will appear as a separate charge on your credit card statement.
Are all of the items that you carry in the store included on the website?
Many items that we carry in the store are not included on the website. Many of our dinnerware patterns from producers such as KPM, Meissen and Nymphenburg are too numerous and allow so many choices of shapes, patterns and finishes that we could not possibly include all of them on our website. We carry a very broad selection of table linens, both finished goods that are ready to take home and items that we produce by custom order, including our own line of table linens and those of many other manufacturers. These items, at least for now, are not included on our website.
What about canceling an order that I have placed?
Except for merchandise that is listed on our website as a "special order," you can cancel an order that you have placed if the order has not yet shipped. If you would like to cancel, please send an email to firstname.lastname@example.org advising us that you would like to cancel your order. Please make sure to supply us with detailed information such as your name, your order number, etc.
What about special orders?
Orders that are placed for merchandise that is listed on our website as a "special order" are not cancelable after the order has been placed, and such items cannot be returned (except for certain damaged merchandise, as described above.
What if the item I want is not in stock?
While we do our best to keep ample inventory, occasionally an item may not be available. Some of the items on the website always need to be special ordered because we don't keep them in stock. The descriptions for these items on our website indicate "special order." If you would like to know the lead time for receiving special order items, please contact the store prior to ordering (via email or by calling the store). For special orders, we require payment in full at the time an order is placed.
What is your returns policy?
Merchandise purchased on tableartonline.com (other than merchandise that is a "special order") may be returned for store credit only within 30 days of purchase if in original condition and in original packaging. Refunds are not issued except in the case of damaged merchandise that we are unable to replace. Store credit is valid for three years from date of issue. Thereafter, unused store credit is forfeited. Merchandise that is listed on our website as a "special order" cannot be returned except for certain damaged merchandise (see below).
How do I return something to you?
If you would like to return something, you must first contact us to obtain a Merchandise Return Code (MRC). You can obtain an MRC by contacting the store by phone or email. Follow the instructions for returns on the packing list included in your shipment, and return your item or items to us by UPS within 30 days of purchase. The returned item must be unused, in original condition and in original packaging. Please take special care to package returned items carefully since you are responsible for getting items to us in their original condition. If an item is damaged when received by you, please contact the store and we will arrange to have the merchandise picked up from you. If you are returning it for some other reason, you will need to pay the cost of shipping it back to us. Returns should be sent to:
Returns: TableArt Inc.
8024 Melrose Avenue
Los Angeles, CA 90046
When making a return, please make sure that you include your name, address, telephone number, MRC and email address. After receipt of your returned merchandise, we will send you an email confirming your store credit.
You may also make returns to the store in person.
When will my order be shipped?
Generally, your order will be shipped within three business days from the date on which you place an order. Generally, we ship via UPS Ground and, therefore, time of delivery will vary depending upon your geographic location.
What about special orders?
Can you ship my order via a faster method?
Yes, we can ship your order via UPS Air. We charge a higher rate for this shipping service. If, as part of checkout, you indicate that you would like to ship via UPS Air, we will contact you via email with a quote for shipping and handling charges (which will be billed separately from your purchase, and we will not ship until you have approved these charges via reply email).
What are your shipping and handling charges?
Our shipping and handling charges for states other than Alaska and Hawaii are as follows;
|Dollar Amount of Order
|$100 or less
For shipments to Alaska, Hawaii and international locations, we will contact you via email with a quote for shipping and handling (which will be billed separately, and we will not ship until you have approved these charges via reply email).
For purchases that total over $1000, we will contact you via email with a quote for shipping and handling charges (which will be billed separately from your purchase, and we will not ship until you have approved these charges via reply email).
Do you ship internationally?
Yes. For international shipments, we will contact you via email with a quote for shipping and handling charges (which will be billed separately from your purchase, and we will not ship until you have approved these charges via reply email).
For international shipments, any duties or customs charges will be the responsibility of the recipient.
What about sales tax?
We will charge and collect sales taxes for purchases shipped to any location in the State of California. Users who have merchandise shipped from tableartonline.com to other states are responsible for any applicable sales or other taxes.
What are Cookies?
Cookies are small pieces of information sent from a web server to your computer. These cookies are placed on your computer if your browser allows for it. These allow us to personalize, customize, and quickly process and complete your shopping experience without having to continually request the same basic information from you. Cookies are not used to store any personal information such as your name, address, or payment information.